Our Approach and Story
OUR APPROACH
Far more than just “change management”
CTLabs’ methodology and toolkit have been built around the way people think, the way people work, and a collective desire to work effectively in service of a greater good.
CTLabs reverses the subject-matter-expert paradigm.
You are the experts, and we provide the support. Together, we’ll design and deliver the collaborative processes that will enable you to understand issues, explore potential, and develop pathways for innovation.
Our design methods, processes, and approaches are strategic, collaborative, and engaging. Since 1998, we have done extensive research and used our internal lab environment to translate findings into practical systems that are adaptive and individualized to our client’s values, vision, and needs.
If you’d like to learn more about our process, please contact us at info@ctlabs.ca.
OUR STORY
CTLabs was born out of an undying curiosity around the greatest determinant of project success: the people factor.
In the late 1990s, Phil Culhane started developing the Collaborative Transformation tools and methodologies with Christina Marie Comeau. When they worked at a leading Canadian systems integration firm, they had gained extensive experience in information technology implementation projects. They had a deep understanding of the high failure rate of most attempts at implementation – whether measured independently based on time, budget, outcomes or all three.
They conducted thorough research on project failures statistics and the elements that lead to a given project’s success or failure. In their analysis they discovered that it wasn’t the processes nor the technologies that was the determinant of success or failure — it was the people factor.
CTLabs was established in 2011.
CTLabs emerged from this systemic understanding and we continue to expand, grow, and learn with every project, client, and new area of work. Implementation failures are not unique to IT projects but rather any project that relies on human effort can be fraught with risk. It all depends on how you engage (or not engage) with the communities of people throughout the project lifecycle that can guarantee its success.