12 Windows

12 Windows

Blog, Insight and Alignment, Stakeholder Engagement

Truth be told, there is no tool or process in the world of facilitation that is failsafe – there is no single logical progression that you can take every group through, with utter clarity and transformation manifesting themselves on the other side. However – there’s a...
Sincerity is Following Through

Sincerity is Following Through

Blog, Design Thinking, Strategic Change

Sincerity, like love, is NOT an emotion. It’s not a feeling. It’s not something you can promise. “Sincerity”, in the words of a wise old Zen master (is there any other kind?) “is following through.” You can’t promise sincerity – you can only demonstrate it through...
Sometimes, Groups Have to "Fail"

Sometimes, Groups Have to "Fail"

Blog, Strategic Change

Yes, it’s true. Or so I’ve found it to be. Sometimes, despite anything a facilitator can do, the human system you are working with will fail to achieve any useful outcomes. And here’s something for you to ponder – sometimes it’s your role to enable them to fail....
You Don’t Want a Note-Taker

You Don’t Want a Note-Taker

Blog

Sometimes, when we are doing a smaller engagement for a client group, they like to manage their investment (or cut costs) by offering us a “note-taker” to support our work on the day of the event, in place of one of our coLeads. And when we say that we offer something...