Service innovation
How to Drive Strategic Change
CTLabs works with leaders to drive strategic change and bring greater health and effectiveness to their work. We enable organizations to reimagine their service offerings to adapt to disruption, changing circumstances, and new organizational goals.
When it’s messy, when it’s fraught, when it’s complex, and when it matters, service innovation allows you to reassess, reimagine, and, when done effectively, implement and CTLabs leads you through this process.
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The Principles
When I walk into a room to work with a team, I come from a certain point of view, and I run events under certain assumptions. I thought it might be handy to walk through some of them, for those who’ve never been through an engagement with our team. First: the people....
On Open Curiosity…
In life, I’ve always enjoyed the role of enabler – helping others to achieve exceptional results. I’ve done it many ways: as a teacher, a leader, a mentor, even in sales roles. But the place I’ve found the most joy is in my work as a facilitator of complex...
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