How to Drive Strategic Change

CTLabs works with leaders to drive strategic change and bring greater health and effectiveness to their work. We enable organizations to reimagine their service offerings to adapt to disruption, changing circumstances, and new organizational goals.

When it’s messy, when it’s fraught, when it’s complex, and when it matters, service innovation allows you to reassess, reimagine, and, when done effectively, implement and CTLabs leads you through this process.

A Death a Day is Okay

One of the lessons I’ve tried to pass along to my co-Leads as I mentor them in the art of facilitation is simply this: It’s not about you. It’s never about you. You are there in the service of a human system, and at the end of the day (or the year, or the contract),...

One-Third Structure, Two-Thirds Chaos

I recently attended some wonderful visual facilitation training at the Grove in San Francisco. An exceptional experience, highly recommended to any facilitator. Contact me for details where to stay, and where not to wander! Anyhow, part of the fun was spending three...

Ask the Fundamental Question

Alrighty. Here’s a cardinal rule for every meeting in your life where you anticipate meaningful, two-way dialogue. Always (always) phrase the intention of the meeting as a QUESTION, never (ever) as a STATEMENT. This rule is immutable. Look at these pairings, and see...